Bureau of Technology

News

Board of Review Launches Assessment Appeals with State of The Art Digital Appeals Processing System

The Cook County Board of Review, the highest volume assessment appeals board in the country, launched its state of the art Digital Appeals Processing System (DAPS) for the 2015 property assessment appeals session.  The Digital Appeals Processing System will transform the paper-based Board appeals process into a digital workflow that will make filing appeals easier for taxpayers and will create a more transparent, efficient, and thorough process, which will save Cook County residents thousands of dollars. (Read More)

Cook County Board Will Consider New Integrated Property Tax Technology

The technology which manages Cook County’s property tax system would see a marked upgrade under a proposal introduced today before the Cook County Board of Commissioners. A contract for an Integrated Property Tax System will first be heard by the Board’s Technology Committee before being brought back to the Board for final consideration. The upgrade would impact the Offices of the Assessor, Clerk, Treasurer, Board of Review, Recorder of Deeds and Department of Geographic Information Systems. It will be managed by the County’s Bureau of Technology and replace four-decade-old technology. (Read More)

President Preckwinkle Launches New County-Wide Voice Response System

The new system replaces several older automated systems and consolidates multiple County agencies onto a single platform. The system also provides new IVR service to several offices, including the Clerk of the Circuit Court and the Social Service Department under the Office of the Chief Judge. (Read More)

Mission

Innovatively plan, develop, and manage enterprise software, hardware, infrastructure and technology services in conjunction with Cook County agencies. Enable County government services that combine ease-of-use for residents and employees with cost-effectiveness for our supported agencies. Identify opportunities for cross-agency collaboration that seek efficiency and a greater return on technology investments.

Mandates

  • Deliver value to the public safety, judicial, property, and government support functions through competitively priced technology services that meet their performance requirements.
  • Improve the public’s visibility of government by offering information that is rich in content, accurate, transparent, and encourages community engagement.
  • Streamline collaboration among government agencies by using recognized industry technology standards and creating shared environments for systems and data.
  • Effectively design, implement and monitor approved, sustainable, and affordable technology projects.

Delivering Value

In 2014, the Bureau of Technology delivered value by (1) implementing 15 applications such as the Medical Examiner case management, highway haul permit, and revenue tax intercept systems; (2) upgrading Internet speed and reliability for the core County locations, including six courthouses; (3) increasing information available to residents in the open data portal; (4) improving the County’s data security through a new countywide security ordinance and security consulting contract, as well as strengthened virus protection, intrusion monitoring, and security load balancing; (5) improving business continuity by completing a data center assessment and corresponding site plans for revitalized enterprise data rooms with geo-redundancy; and (6) implementing a new service management system.

In FY2015, the Bureau of Technology strategic focus will be:

Business Technology

Establish BOT as an enterprise-wide partner in project execution and software solution delivery by maturing the framework and processes of the Project Management Office (PMO), aligning the IT application portfolio with budgetary priorities, establishing technology policies, managing vendors, and expanding application development capabilities. Providing these expanded services and decision support functions will drive quality results for partner agencies.

Fiscal Responsibility

Manage BOT in a corporate manner with improved portfolio and operations management that includes cost controls commensurate with business value. BOT and its agency partners will achieve this through concurrent efforts of infrastructure modernization and additional shared services, including: (1) further expansion of broadband connectivity; (2) data center partnerships; (3) accelerated migration from physical to virtual servers; and (4) institutionalizing our hybrid infrastructure and cloud environments.

Business Continuity

Enable high-availability, same day recovery by developing a two-year roadmap that includes transitioning from mission-critical recovery testing to a phased implementation of application failover at a designated recovery center.

Transparency

Enhance the County’s web presence, expand the use of social media, strengthen social media policies, and increase the value of internal governmental data by making it open and accessible to residents and other agencies through robust applications and the open data portal.

Human Capital

Continue to invest in our people through meaningful professional development programs and training on emerging technology.