President Preckwinkle Launches New County-Wide Voice Response System
The new system replaces several older automated systems and consolidates multiple County agencies onto a single platform. The system also provides new IVR service to several offices, including the Clerk of the Circuit Court and the Social Service Department under the Office of the Chief Judge. (Read More)
Innovatively plan, develop, and manage enterprise software, hardware, infrastructure and technology services in conjunction with Cook County agencies. Enable County government services that combine ease-of-use for residents and employees with cost-effectiveness for our supported agencies. Identify opportunities for cross-agency collaboration that seek efficiency and a greater return on technology investments.
- Deliver value to the public safety, judicial, property, and government support functions through competitively priced technology services that meet their performance requirements.
- Improve the public’s visibility of government by offering information that is rich in content, accurate, transparent, and encourages community engagement.
- Streamline collaboration among government agencies by using recognized industry technology standards and creating shared environments for systems and data.
- Effectively design, implement and monitor approved, sustainable, and affordable technology projects.
In 2014, the Bureau of Technology delivered value by (1) implementing 15 applications such as the Medical Examiner case management, highway haul permit, and revenue tax intercept systems; (2) upgrading Internet speed and reliability for the core County locations, including six courthouses; (3) increasing information available to residents in the open data portal; (4) improving the County’s data security through a new countywide security ordinance and security consulting contract, as well as strengthened virus protection, intrusion monitoring, and security load balancing; (5) improving business continuity by completing a data center assessment and corresponding site plans for revitalized enterprise data rooms with geo-redundancy; and (6) implementing a new service management system.
In FY2015, the Bureau of Technology strategic focus will be: