Submitting A Claim

The General Liability Division investigates and works to resolve claims filed by citizens who allege they have been harmed by the negligent act of the County.   Once the claim has been reported, CorVel, the County's third party administrator, will investigate  the claim and determine Cook County’s liability.   If CorVel determines Cook County is not liable for the claim, CorVel will issue a denial letter explaining the reason for the denial.

If Cook County is determined to be liable, CorVel will work with the claimant to reach an acceptable agreement and have the claimant sign a release on the agreed upon payment recommendation.  The Cook County Department of Risk Management will then introduce your claim to the Cook County Board of Commissioners.  Please note claims may take at least ninety days to be resolved and require approval from the Cook County Board of Commissioners.

You must complete an Incident Report Form to pursue a claim. It is important that you submit all relevant documentation with your claim.  

Pothole Claims

If you believe your vehicle has sustained damages from a pothole or other cause on a roadway maintained by the Cook County Department of Transportation and Highways, please contact the Cook County Department of Transportation and Highways Safety and Training Division listed below.

Cook County Department of Transportation and Highways

Safety and Training Division

2201 E Ballard Road

Des Plaines, IL  60016

Phone: 847-699-9277

Fax: 847-699-9577

Or

Cook County Department of Transportation and Highways

Safety and Training Division

13600 S. Ashland Avenue

Riverdale, Illinois  60827

Phone: 708-389-3542

Fax: 708-388-2135

To expedite the investigation and review process, please include the following information:

1.       An incident report 

2.       A police report for claims with damage exceeding $1,000 or as requested by the County or their claims administrator (CorVel)

3.       A copy of 2 estimates of the cost to repair the damage

4.       Photo(s) of the damage to your vehicle