Department of Research, Operations and Innovation

The Department of Research, Operations and Innovation’s (ROI) mission is to empower employees to deliver excellence by supporting continuous improvement in operations and resource utilization. ROI accomplishes this through providing departments with a holistic view of their operations and performance by measuring impact and assisting with the Identification of opportunities for supporting bureau and ROI lead process improvement, in accordance with County Ordinance Chapter 2, Article X, Sec. 2-930.

What we do

Innovation and Research

• Collaborate with County agencies to elevate operational effectiveness and optimize County resources to deliver solutions that serve residents by leveraging best practices and data-driven insights.
• Provide departments with resources to conduct evaluation research and user research to demonstrate effectiveness and improve the design and delivery of services.

Performance Management

• Equip departments with performance and operations insights through the establishment of goals, outcomes and metrics in alignment with missions to drive data-informed decisions in operations and resource utilization. 

Data

• Support data-driven decision-making across County departments through data analysis, metric development, and data quality improvement.