Headquarters
69 West Washington
Suite 2700
Chicago, IL 60602
Telephone:
312-603-1400
Sunday: Closed
Monday: 8:00 am-5:00 pm
Tuesday: 8:00 am-5:00 pm
Wednesday: 8:00 am-5:00 pm
Thursday: 8:00 am-5:00 pm
Friday: 8:00 am-5:00 pm
Saturday: Closed
Location and Contact Information Hide

The Bureau of Technology (BOT) plans, develops and maintains enterprise technology services according to its guiding principles: lifecycle management, cloud-first, shared-first, sustainability, transparency, continuity, Countywide standardization and reuse before buy and buy before build. BOT provides cost-effective and easy-to-use services for residents and County employees.

Mandates and Key Activities

  • Deliver and manage Countywide shared technology resources
  • Direct Countywide technology policy and the establishment of Countywide technology standards, including guidance under the County’s Open Government Ordinance (Ordinance 14-0076)
  • Review all technology procurements to discourage duplicative spending, encourage efficient returns on investment, and ensure compliance with County technology standards and policies (Ordinance 14-1232)
  • Collaborate with the Information Security Working Group to establish and report on the Information Security Framework, as well as take appropriate actions to protect the County’s network against security threats (Ordinance 14-1481)
  • Facilitate the integration of an automated Cook County Criminal Justice System and update the Board on progress toward such goal (Resolution 13-2002)

Areas

Administration
Establishes IT strategy, leads collaboration with elected offices, supervises bureau and departmental programs and manages administrative functions including legal counsel and legislation and policy. Manages accounting, payroll, procurement, and timekeeping activities; oversees contract negotiations and manages countywide IT contracts; engages in vendor management and orders capital equipment.

Applications and Development
Provides consulting, development, enhancement, maintenance, and support of applications. Resolves application incidents.

Enterprise Resource Planning 
The Office of Enterprise Resource Planning (ERP) is charged with implementing and supporting Countywide enterprise system projects to improve business operations. ERP serves as a County resource for the development and maintenance of new efficiency and accountability technologies.

Geographic Information Systems (GIS)
Provides maintenance of and access to the County’s enterprise geographic information system. Engages in geospatial data management, analysis and modeling, training, and application development.

Information Security
Governs and manages cyber security for the entire County by providing, implementing and monitoring appropriate information security tools.

Information Technology Communications
Provides support for public website platform and hosting. Manages both public and internal digital communications and collaboration environments (e.g. SharePoint, online learning). Provides public information and community outreach services for the Bureau. Operates the County cable station/franchise. Manages video production, including live streaming and recording of all Board meetings and YouTube channel.

Mainframe Print Operations
Oversees the County’s large-scale print jobs created from the mainframe, including: Assessor documents, accounts payable checks, Board of Review documents, jury summons, and revenue letters.

On-Site Desktop Support
Provides on-site troubleshooting of, and support for, technological equipment for various departments under the County Board President and other elected officials.

Program Management Office
Provides technology program and project management services. Engages in business analysis, requirements development, risk management scope and proposal development and proposal development.

Server Engineer Team and Data Center Operations
Oversees operations of and policy for IT systems architecture; provides advanced troubleshooting of, and support for, application servers; manages data center infrastructure.

Systems Management and Service Desk
Provides advanced troubleshooting of, and support for, technological equipment; packages software for deployment and implements deployment; engages in consultation and project work.

Telecommunications and Network Support
Oversees administration and management of the County’s voice and data telecommunication services.