IT Help Desk Directory
Service Information

Cook County IT Help Desk
For assistance with logging into ESS, employees should contact their agency's Help Desk
Use the desktop icon labeled “BOT IT Service Portal” to create Service Desk ticket
Phone: (312) 864-4357
Use the desktop icon labeled “BOT IT Service Portal” to create Service Desk ticket or email: ServiceDesk@cookcountyil.gov.
Phone: (312) 603-4999
Submit a ticket in ClerkIT
Use the desktop icon labeled “BOT IT Service Portal” to create Service Desk ticket or email: FPDIT.Alerts@cookcountyil.gov
Please use the desktop icon labeled “BOT IT Service Portal” as your primary way to create Service Desk ticket.
Please call (312) 603-1390 only if you are unable to use the BOT IT Service Portal.