COVID-19 Update

While monthly transportation passes provide significant savings over daily and multi-ride fares, following is guidance for employees that wish to return their April monthly passes for a credit.

Metra 

Metra can provide a credit for your April pass to apply to a future month’s order.  If you have a recurring monthly order, the credit will automatically apply to the month after your credit is processed.  

Metra passes must be attached to the original stub and be sent US Postal Service and postmarked by 04/10/2020 to receive a full credit.  Envelopes postmarked after 04/10/2020 will not receive a credit. 

Mail your Metra pass to the address below:

Customer Service - Refunds
PO Box 540515
Waltham, MA 02454  

A tracking number is suggested and the fulfillment letter or reference number (from your email confirming your order) should be included to identify the pass. Employees should not send their passes via FedEx or UPS. **US Postal Service only **

For employees that have a digital April pass, guidance can be reviewed at:

https://metrarail.com/tickets/lost-ticketrefund-policy 

Ventra Direct Load

Although Ventra’s policy does not allow for returns, they have made some adjustments due to the current situation. Please refer to the following link for information on the Ventra and CTA website: 

https://www.ventrachicago.com/covid-19/

Additional information regarding your transit account, including stopping orders beyond April, can be found by going to www.connectyourcare.com and clicking on “Manage My Commuter Benefits” to view the COVID-19 updates and policies on your dashboard.

Commuter Benefit

Cook County offers easy to use spending accounts that allow employees to pay for healthcare, childcare, elder care and commuter benefits using pre tax deductions from your paycheck.   

Commuter Program

Regardless of how you get to work, the Commuter Benefits Program lets you pay for your eligible transit expenses through automatic, pre-tax payroll deductions. Ordering is handled directly through ConnectYourCare either online or over the phone.  You can request that funds be deposited into your Ventra account or onto a WiredCommute Commuter card, or that a monthly transit pass to be mailed to your home.

You can enroll at any time. Orders must be submitted by the 10th of the month for the following month. Just visit www.connectyourcare.com/cookcounty, or call 1-844-284-6267. Representatives are available 24 hours per day, seven days per week.

VENDOR INFORMATION 

ConnectYourCare (CYC) - Effective January 1, 2018

1-844-284-6267

www.connectyourcare.com/cookcounty

Documents

CYC - Commuter Benefit Overview