Employee Assistance Program

Service Information



Your Cook County Employee Assistance Program (EAP) Benefits is here to help you with balancing the demands of family, work and personal needs. The Cook County EAP is administered by Magellan Healthcare, Inc., and is staffed by licensed professionals available to help you at no cost and is available 24 hours/7 days a week.

The EAP program is here to help you and your household members along the journey of life, no situation is too big or too small. Services include telephonic goal-oriented coaching, counseling, online programs, and more!

All services are confidential and can be accessed over the phone at 1-800-327-5048 or online at www.MagellanAscend.com.

Through your program, you have access to confidential virtual therapy, provided by BetterHelp, at no cost to you. Counseling is available for the entire family— individuals, couples and teens (with parental consent and in accordance with applicable law and clinical appropriateness). Virtual therapy is available in four modalities: text message exchange over a week, live phone, live video, or live chat. There are three EAP visits available at no cost, per individual, per issue. If additional service are needed, the appropriate health benefits plan applies.

COVID-19 Update

Magellan Healthcare is continuously monitoring COVID-19 as it evolves within the United States.  Magellan Healthcare will continue to post updates and resources to https://www.magellanhealthcare.com/covid-19/ as they become available.  This website offers the following resources:

  • Dealing with anxiety related to outbreak
  • Links to Crisis Communication, Mind Your Mental Health and Health and Wellness Library pages
  • Links to international, national and local information sources


New Digital Self-Care Programs and App

A new benefit of the Employee Assistance Program

With over 1,600 topics and activities, myStrength empowers you to manage depression, anxiety, stress, substance use, chronic pain and more. myStrength will replace existing Self-Care Programs and Apps on the member website beginning February 1, 2021.

Call 1-800-327-5048 (TTY 711) or visit MagellanAscend.com for helpful resources.

Watch the brief video below to learn more!
https://youtu.be/-49B33UYmTg (YouTube Format)


Employee Assistance Brochure

Coping with Stress During Infectious Disease Outbreaks

Employee Assistance Newsletters


November - Don't let a money mishap define you

October - Understanding diverse perspectives

September - We can all prevent suicide 

August - Work-Life Web Services

July - You can help build a positive workplace

June - Better communication = better relationships

May - Staying plugged in with your teen

April - Take steps to cope with stress

March - Have a vision for your financial future

February - Don't neglect your mental health

January - Coping with change

Webinar - March 24, 2020 

Your Employee Assistance Program: Your Life’s Journey Made Easier