Monday: 8:00 am-5:00 pm
Tuesday: 8:00 am-5:00 pm
Wednesday: 8:00 am-5:00 pm
Thursday: 8:00 am-5:00 pm
Friday: 8:00 am-5:00 pm
BCBSIL has expanded telehealth services for PPO and HMO members now through May 31, 2020.
- For PPO members, this is for medically necessary services with an in-network PPO provider who offer telehealth services. If a PPO member sees an in-network provider who offers telehealth services, those telehealth services will now be covered as a regular office visit (which for Cook County PPO members is a $25.00 copay, then covered at 90%).
- For HMO members, this is for medically necessary services from providers in their medical group who offers telehealth services. If an HMO member sees a provider within their medical group who offers telehealth services, those telehealth services will now be covered as a regular office visit (which for Cook County HMO members is a $15.00 copay, then covered at 100%). Members should contact their provider to see if a telehealth visit can be offered.
Any member experiencing illness should contact their physician. COVID-19 testing is available as a covered benefit to HMO and PPO plan members.
Medical Benefit Plans
Effective 12/01/2018, and subject to applicable copayments, co-insurance, deductible and out-of-pocket limits, Cook County sponsored HMO and PPO Plans will cover medically necessary hearing aids/instruments for children under the age of 18 when prescribed by a hearing care professional to augment communication. Covered services: 1) one hearing aid/instrument for each ear every 36 months; 2) related services such as audiological exams and selections, fittings and adjustments of ear molds when deemed medically necessary by a hearing care professional; and 3) hearing instrument repair when deemed medically necessary.
As of 12/01/2015
Customer Service 1-800-892-2803
As of 12/01/2015
Customer Service: 1-800-960-8809
Blue Care Connection